Privacy Notice
About this policy
This policy explains how personal data is processed when you use this online pharmacy, browse the website, create or use an account, place an order, or contact us.
It applies to information collected through the website and to information you provide when using the available services. We may update this policy when our services or data practices change.
Information we use
The types of personal data we process may include:
- Your name, contact details and delivery information
- Account details and information about your orders
- Information you provide about your health or medicines where this is needed to assess or supply an order
- Payment-related information and transaction details provided through the payment process
- Messages, enquiries and feedback you send to us
- Device, browser and website usage information, including cookie data
We use this information to provide the service, process orders, communicate with you, improve the website, prevent misuse and meet necessary record-keeping requirements.
Cookies and website analytics
The website may use essential cookies to provide core functions, remember choices and keep the service secure. With your permission where required, it may also use analytics cookies to understand how visitors use the website and to improve its content and performance.
You can control or remove cookies through your browser settings. You can usually block all cookies, allow them only for certain websites, or delete cookies already stored on your device. Blocking essential cookies may affect how the website works, and you can change your browser settings at any time.
Order emails and other messages
We send emails needed to process and manage your orders, such as order confirmations, service updates and delivery information. These messages are part of the service and are sent even if you do not agree to optional messages.
We may also send optional messages about products, services or website updates where permitted. You can stop these messages by using the unsubscribe instructions in the message or by contacting us through the Contact page. Stopping optional messages will not affect essential order communications.
Payments
Payments are handled by a payment provider. The payment provider processes the payment information needed to complete and verify a transaction. We receive the transaction details needed to confirm and manage your order.
Keeping and deleting information
We keep personal data only for as long as it is needed for the purposes described in this policy, including providing the service, resolving issues, protecting against misuse and maintaining necessary business records.
You can ask us to delete your personal data. Some information may need to be kept for a longer period where it is needed for an ongoing transaction, security, dispute resolution or required record keeping. When data is no longer needed, we delete it or remove details that identify you.
Age requirement
This service is intended for adults aged 18 or over. Please do not use the service or provide personal data if you are under 18.
Your choices and rights
You can contact us to ask for:
- A copy of the personal data we hold about you
- Correction of information that is inaccurate or incomplete
- Deletion of your personal data where it is no longer needed
- Restriction of or objection to certain uses of your data
- Withdrawal of consent where we rely on your consent
To make a request or ask a question about this policy, contact us through the Contact page. We may need to confirm your identity before responding. We will consider your request and explain if any information cannot be provided, changed or deleted.