Terms

About these terms

These terms apply to your use of this online pharmacy website and to purchases made through it. By using the website or placing an order, you agree to follow these terms.

Information about products, delivery options and prices is provided for general use and may be updated. These terms apply together with the details shown at checkout for your order.

Orders and contracts

You place an order by selecting products, providing the requested information and completing checkout. An acknowledgement confirms that the order has been received, but it does not necessarily mean that the order has been accepted.

A purchase contract is formed when the order is accepted, normally by an order confirmation or dispatch confirmation. An order may be declined or cancelled where, for example:

• the product is unavailable or has been incorrectly described;
• the required prescription or other information has not been provided or accepted;
• the information supplied is incomplete or cannot be verified;
• payment is not authorised; or
• there is a reasonable concern about misuse, fraud or an error in the order.

If an order is declined after payment has been taken, the relevant amount will be refunded using the original payment method, subject to any rights and requirements under applicable law.

Prices and payment

Prices and any applicable delivery charges are shown at checkout. Prices are stated in pounds sterling unless otherwise indicated. We take reasonable care to display accurate prices, but we may correct an obvious pricing or description error before accepting an order.

Payment must be made using an available payment method at checkout. Your payment provider may apply its own terms or charges. An order will not be dispatched until payment has been authorised and any required checks have been completed.

Delivery arrangements

Available delivery methods, destinations, charges and estimated delivery times are shown at checkout. Delivery may require someone to receive the parcel, and some products may require additional checks or a signature.

If delivery cannot be completed, the carrier may leave instructions, attempt delivery again or make the parcel available for collection. If a parcel is not collected or further delivery cannot be arranged, it may be returned. Please contact us through the Contact page if a delivery problem occurs. Any additional delivery arrangements or charges will be handled as stated at checkout or required by applicable law.

Cancellation and returns

You may cancel an order within the period set by applicable law. You may also contact us before dispatch to ask whether cancellation is still possible. If the order has already been dispatched, cancellation may need to be handled as a return.

Where a return is permitted, the product should be returned in the condition required by applicable law and using the instructions provided for the order. Some products, including medicines or healthcare products with a broken seal, may not be eligible for return where applicable law permits an exclusion.

Refunds and complaints

Refunds are made within the period set by applicable law, normally to the original payment method. The timing of any credit to your account may also depend on your bank or payment provider. Any delivery charge refund will be handled as required by applicable law.

If you are dissatisfied with a product, order or service, please contact us using the details on the Contact page and provide your order information and a clear description of the issue. We will review the complaint and respond as soon as reasonably possible.

Medicines and prescriptions

Information on this website does not replace advice from a doctor or pharmacist. You should follow the instructions of your doctor and the package leaflet, and seek professional advice if you have questions about a medicine, its use or possible side effects.

Products that require a prescription will only be supplied where the required prescription has been provided, checked and accepted. You must provide accurate information about the person using the medicine and follow any instructions given during the ordering process. An order may be refused where prescription or clinical requirements are not met.

Website content and ownership

Content on this website, including text, product information, logos, designs and other materials, is owned by or used with permission from the relevant rights holder. It is protected by applicable intellectual property rights.

You may use the website for personal, non-commercial purposes. You must not copy, modify, distribute, publish, sell or use website content for commercial purposes without prior permission, except where permitted by law.

Liability and changes

We will provide the website and services with reasonable care and skill. Nothing in these terms limits or excludes liability where it would be unlawful to do so. To the extent permitted by law, we are not responsible for loss caused by events outside our reasonable control or by your failure to provide accurate information or follow applicable instructions.

We may update these terms from time to time. The version displayed when you place an order will apply to that order, unless a change is required by law or agreed with you. Updated terms will apply to future use of the website and future orders from the time they are published.