Write to Us

How we can help

Customer support can assist with questions about:

• order status and updates
• payments and payment issues
• delivery arrangements and delays
• returns and refund enquiries

Get in touch

Write to our support team at [email protected]. Please describe your question clearly so we can direct it to the right person. We aim to reply as soon as possible, although response times can vary depending on the nature and volume of enquiries.

Help us find your order

Include the following details where relevant:

• your order number
• the e-mail address used for the order
• a brief description of the issue or question

Keep your information safe

Never send sensitive security information by e-mail. Do not include:

• your full card number
• your card security code
• your passwords

For medical questions

Customer support cannot provide medical advice or help you choose or dose a medicine. Please ask a doctor or pharmacist for guidance about your health, treatment or medicines.