Q&A

Choose the required product, provide the requested details and follow the steps at checkout. Before ordering any medicine, follow your doctor's instructions and read the package leaflet carefully.

Prescription medicines must be used in line with a valid prescription and your doctor's instructions. Ask a doctor or pharmacist about the correct dose, possible interactions and whether the medicine is suitable for you.

Check the product, quantity, delivery address and contact details before confirming your order. Make sure the information matches your prescription where applicable, and contact a doctor or pharmacist if you have questions about safe use.

Orders are normally sent in plain, discreet outer packaging without unnecessary product details on the outside. The packaging is designed to help protect the contents during delivery.

Order information is handled only by people and service providers who need it to process, supply or deliver your order. Information is treated confidentially in accordance with the Privacy Policy.

The outer parcel is intended to avoid revealing the nature of the order to people who handle or receive it. Delivery information is included only where needed for successful delivery.

Contact the team through the Contact page as soon as possible and include your order details. Changes may not be possible once processing or dispatch has started.

Contact the team through the Contact page promptly to request cancellation. The request can be considered only if the order has not progressed too far in processing or dispatch.

Contact the team through the Contact page immediately with the correct address and your order details. An address update may not be possible after the parcel has been prepared or handed to the carrier.

Priority shipping is available from 7 business days, while regular shipping is available from 10 business days. Delivery times can vary because of processing, carrier handling and local conditions.

When tracking is available, the tracking details are sent using the contact information provided with your order. Use the carrier's tracking service to view the latest delivery updates.

Tracking information can take time to update after dispatch or while the parcel is moving between facilities. If there is no progress for an extended period, contact the team through the Contact page with your order details.

Personal information is used to process orders, arrange delivery, provide support and meet relevant obligations. The Privacy Policy explains how information is handled and the choices available to you.

Appropriate technical and organisational measures are used to help protect personal information from unauthorised access, loss or misuse. No online service can remove every security risk, so you should also keep your account and contact details secure.

You can read the Privacy Policy for information about your rights and how data requests are handled. If you need further assistance, contact the team through the Contact page.